Cloud Communication Platform Market


The commercial communications industry has undergone a dramatic transformation thanks to developing cloud technology, giving employees more independence within the company. To handle mobile and distant workforces, a cloud communication system offers affordable solutions that can be accessed using any device with internet connectivity. This improves resource usage and enables unrestricted expansion.

A number of businesses, with the exception of a few, including the market for cloud communication platforms, have already felt the effects of the COVID-19 pandemic. Technologies like zoom, desktop support, security, mobile devices, VPN networking, virtualization infrastructure, collaboration tools, and work-from-home infrastructure have all seen significant growth during this crisis, which has fueled demand for cloud communication services.


A data and voice transmission tool called cloud communication is Internet-based and enables users to utilise any device, not just an on-site computer. With the use of the cloud connectivity framework, developers may create a custom application software interface to control how their product interacts with audio, SMS, video, and authentication features.

The rise in remote working options, the cloud communication market platforms is catching up quickly. The expanding adoption of this platform by IT & ITES businesses will continue to have an impact on the market expansion.

Cloud Communication Platform Market Overview

  • The cloud communication platform market was estimated to be worth USD 4.53 billion in 2021 and is anticipated to grow to be worth USD 31.24 billion by 2029, at a CAGR of 27.30% over the forecast period of 2022–2029, according to Data Bridge Market Research. 
  • The market report created by the Data Bridge Market Research team includes in-depth expert analysis, import/export analysis, pricing analysis, production consumption analysis, and pestle analysis in addition to market insights like market value, growth rate, market segments, geographical coverage, market players, and market scenario.

Growth drivers in cloud communication market

  • Increasing demand for BYOD (bring your own device) systems in the corporate sector, where workers are instructed to bring their own device to work rather than rely on the company’s hardware, is anticipated to propel market expansion throughout the projected period. Bring your own device guidelines offer a reliable central communication technology that makes it simple and comfortable for employees in different departments of the company to communicate with one another. The increasing use of cloud services by big organisations is another factor that is anticipated to support market expansion. This is because these services may give employees real-time monitoring and resource efficiency features.
  • Growing adoption of connected devices, rising IoT penetration, rising adoption of cloud-based services, increased mobility, rising demand for remote working options in the corporate world, rising use of cloud communication due to its superior features over traditional alternatives, growing adoption of connected devices, rising adoption of cloud-based services, increased mobility, and rising workforce productivity and cost savings are all factors driving the growth of the cloud communication platform market. 
  • Additionally, the market is expanding due to the increase in demand for cloud communication platform software, mobile cloud communication platforms, cloud communication software, and web-based communication platforms. Traditionally, processes were carried out manually, which was expensive, time-consuming, and prone to mistakes because of the physical labour required. Solutions for cloud communication platforms have made it possible for organisations to automate procedures, which has enhanced efficiency.

Cloud communication platforms market frequently asked question

  1. What are the future prospects of the Cloud Communication Platforms market?

The company that offers cloud communication platforms is constantly concentrating on offering sophisticated cloud communication solutions like unified communication and collaboration and web real-time communication (WebRTC), as well as by utilising the most recent technologies to enhance and expand their solution portfolio with new innovations and technological advancements.

  1. What are the major challenges for the Cloud Communication Platforms market?

Lack of security, privacy concerns, and the expense of reconfiguring the network for the cloud provide significant obstacles for the market for cloud communication systems.

  1. Which industry will have significant revenue growth in the next five years?

Due to the increasing acceptance of mobility and the expanding trend of bringing your own device in the healthcare business, the healthcare sector is anticipated to see the highest revenue increase over the next five years.

  1. Which region is expected to be at forefront in the Cloud Communication Platforms market?

The cloud communication platforms market in East Asia & Europe is expanding as a result of the region’s rising worries about net banking and social media with two-way authentication.

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Opportunity for key players 

  • During the forecast period, the business process outsourcing industry will expand, and businesses will need more flexibility and scalability, which will open up vast prospects for the market for cloud communication platforms.
  • Businesses have serious worries about remote working due to the often difficult real-time data flow. By preventing delays in operations and keeping the workforce informed, cloud communication networks may aid in removing geographical restrictions and allowing employees to be more flexible. Additionally, it uses secure digital technologies to revolutionise business communications and consumer involvement.
  • Platforms for cloud communications can enable a seamless consumer experience. No matter where they are, small company owners want high-performance communications that are simple to use on their computers, tablets, or mobile phones with an internet connection. As a result, SMEs use cloud communication features to gain access to high-performance, cost-competitive communication technology, tools, and services.

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